Our Client’s ancient website sold 500,000+ automotive items, each of which was only suited to a particular vehicle. Customers struggled to identify the right product, and customer dissatisfaction was high. Out-of-the-box templates like Shopify were impossible for this complicated catalog, so updating was difficult and could only be completed by the business owner.

Bombyx Labs completely overhauled the sales channel, streamlined content, and customized templates to enable a Shopify experience. This allowed for a smoother checkout, better lead-capture systems, and increased customer retention. We generated over 2M vehicle images, descriptions, and instructions so that customers felt confident enough to buy.

Almost immediately, sales increased by 35%.
Customer returns decreased by 22%.
The Shopify overhaul allowed the Client to share website responsibility with junior associates, so he is no longer the bottleneck to company progress. His team has since added a tremendous amount of helpful content that has continued to increase sales.

The Client’s e-commerce customers were hesitating between several similar products. To combat this problem, the Client had added so much guidance that each listing read like a novel. Customers didn’t read, and they didn’t buy.

We created a custom decision support AI Agent. We added a “Help Me Choose” button at the friction points. Users received an email requesting specific information, followed by detailed guidance specific to their products. All emails were validated by a human for one week, then the AI Agent had enough training to run autonomously.

72% of email recipients purchased within 3 days.
They also spent $24 more on average.
The automated help sequence was extremely effective at capturing interested customers before they got frustrated. By providing the reassurance they needed, Bombyx Labs not only increased the number of sales, but also the overall value of those transactions.