Calls Privacy

Incoming Calls and Guided AI Calls save different information. The site's Privacy Policy also applies.

Contacting the Calls team

The Calls contact form sends your name, email and enquiry to our team so we can reply about Calls. It does not sign you up for marketing or add you to other Bombyx lead-capture workflows. Please do not include patient details, account numbers or other sensitive information.

Incoming Calls

When a public phone demo is ready, its call details show whether recording is on, which languages are available, and how long the private transcript is kept. A browser example uses fictional calls in your browser and places no phone call.

Business call history and saved follow-ups are visible only to permitted members of that organization. Your organization's recording and retention settings determine its call data lifecycle.

Guided AI Calls

Saved history can include the recipient, objective, introduction, language, recording, transcript, private instructions and recap. Dictated instructions may include audio. Call history remains until an authorized person chooses Delete call. Required accounting records are separate. Read how call history works.

Private instructions are sent to the assistant and may shape what it says to the other person. Review the words before sending. Access to private history requires the authorized account, wallet, or demo link.

Call activity alerts

When you request a call or start a browser demo, we save its type and start time so our admin can check activity. Our admin gets a short email with a private link. The email does not include your phone number, call instructions or conversation. Browser demos do not save your conversation.