Calls Help

Choose the kind of call you need. Incoming Calls answers your business line. Guided AI Calls helps you make a call.

Incoming Calls

Call the public demo number when it is shown, or try the browser example. The number appears only when the demo line is ready. The browser example places no phone call.

For your business, open Incoming Calls in your organization. Your team can review calls, answer a request while a call is live, and handle saved follow-ups. A saved request does not mean a callback has happened.

Caller language and staff guidance

Incoming Calls currently offers English and Spanish. Your organisation chooses caller languages and the staff display language from the available settings. The desk shows the original words alongside translation when needed. If translation is pending or failed, check the original or ask for human help before deciding.

Give private guidance in the staff language. The assistant uses it to respond in the caller's language. A sent or accepted instruction does not prove the caller heard it. Check the conversation and delivery status. If staff are unavailable, a request can be saved for follow-up.

For other languages, specialist workflows or European processing requirements, discuss a tailored Incoming Calls service. Agree the language coverage and human or interpreter routes before rollout.

Guided AI Calls

Enter the number and what you need. Review the destination, introduction, AI disclosure, time limit, funding and maximum charge before placing a real call. During the call, you can listen and send a private instruction to the assistant. If your connection drops, return to the same caller and check its status before taking another action.

For Spanish Guided calls, write guidance in English. Spanish transcript turns have an English translation when ready. The languages offered before you call apply to that call; the French Incoming service illustration is not a live language option.

Need help?

See Calls Privacy for saved call data. If the app shows an uncertain send or call state, check the call again before you retry. Contact the Calls team if you need help with access.